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on orders over £90
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Returns

If you're looking to return a faulty or incorrect item please get in touch at orders@hairdressingsuppliesscotland.co.uk

Please report any discrepancies or damaged items within 48 hours of receiving your order.

As a promise to helping our salons flourish we allow you to return any items (unused & undamaged - in their original condition) for up to 60 days of receiving your original order if you change your mind.

The goods are your responsibility until they reach our warehouse, we ask if you could please package them well to protect the contents during transit. All goods will be inspected on return and in the unlikely event an item is not suitable for resale it may be sent back to you or disposed of.

We cannot collect items under the value of £15 unless it is at the cost of the customer. In the event of an item or items being over the value of £15, we will incur any charges from our courier partner. If appropriate, a refund will then be issued on return of the items and our inspection process has been carried out.


Returns Procedure

Any returns made under the distance selling act must be made by a similar signed for method at the customers expense. If for any reason you are not happy with your purchase and would like to return it please start by emailing orders@hairdressingsuppliesscotland.co.uk with your return details and a member of our team we will walk you through what we need you to do to get the process going.

Any returns must be sent 1st class via Royal Mail. The customer must pay for the return postage costs (unless the return value is over £15 in which case Hairdressing Supplies Scotland will incur the charges for collection of the item(s).

Once the parcel has been received, a full postal refund will be given via the original payment method. We aim to process all refunds within 24 hours of receiving the return.


Returns Window

Once notified we will honour any return within the following 2 weeks.


Refund Method

Once a return item has been received by our staff we will refund the customer within 48 hours via the appropriate & original payment method.

Please remember that all deliveries require a signature on receipt. Please provide an alternative delivery address if you won't be around to receive your order.

​​​​​​​If any of the above information is unclear, or you would like to initiate a return, please email us at orders@hairdressingsuppliesscotland.co.uk or call 0141 561 0737 to speak to a member of our team.